Terms of Service

Contents

• 1. Introduction
• 2. Definitions
• 3. Eligibility and Account Registration
• 4. Use of the Platform
• 5. Merchant Responsibilities
• 6. AI Services and Limitations
• 7. WhatsApp Business Integration
• 8. Payment Enablement
• 9. Third-Party Services
• 10. Intellectual Property
• 11. License to Use Platform
• 12. Acceptable Use Policy
• 13. Data and Content Ownership
• 14. Fees and Payments
• 15. Suspension and Termination
• 16. Disclaimers
• 17. Limitation of Liability
• 18. Indemnification
• 19. Force Majeure
• 20. Governing Law
• 21. Dispute Resolution
• 22. Changes to Terms
• 23. Contact Information

1. Introduction

These Terms constitute a legally binding agreement between you (“Merchant”, “User”, or “you”) and Tencrest Technologies (“Tencrest”, “we”, “our”, or “us”) governing your use of our platform.

Tencrest provides an AI-powered commerce infrastructure platform that enables merchants to manage sales, customers, inventory, communications, and business operations.

2. Definitions

“Platform” means all Tencrest software, APIs, dashboards, AI tools, WhatsApp integrations, and related services.

“Merchant” means any business or individual using Tencrest to operate or manage commercial activity.

“AI Services” means automated tools that generate insights, recommendations, messages, or business assistance using machine learning systems.

3. Eligibility and Account Registration

You must be at least 18 years old and have authority to act on behalf of a business to use the platform. You agree to provide accurate and complete information during registration.

4. Use of the Platform

You may use the platform only for lawful business purposes in accordance with these Terms and applicable laws.

You are responsible for all activities conducted under your account.

5. Merchant Responsibilities

Merchants are solely responsible for the legality of their business activities, including products sold, customer communications, compliance with regulations, and tax obligations.

6. AI Services and Limitations

Tencrest provides AI-powered features that assist with messaging, analytics, recommendations, and business automation.

AI outputs are provided “as is” and may contain inaccuracies. You are responsible for verifying all outputs before relying on them.

7. WhatsApp Business Integration

The platform integrates with the WhatsApp Business Platform. You are responsible for obtaining user consent, complying with Meta policies, and ensuring lawful communication practices.

8. Payment Enablement

Tencrest facilitates payment enablement through third-party licensed payment providers. We do not process or store payment card data.

9. Third-Party Services

The platform integrates with third-party services including WhatsApp Business Platform, payment providers, cloud infrastructure providers, analytics tools, and AI service providers.

Tencrest is not responsible for the availability, accuracy, or practices of third-party services.

10. Intellectual Property

All intellectual property rights in the platform, including software, AI systems, design, branding, and documentation, are owned by or licensed to Tencrest Technologies.

You may not copy, modify, reverse engineer, or distribute any part of the platform without prior written consent.

11. License to Use Platform

Subject to these Terms, Tencrest grants you a limited, non-exclusive, non-transferable, revocable license to use the platform for lawful business purposes.

12. Acceptable Use Policy

You agree not to use the platform for any unlawful, harmful, or abusive activities, including but not limited to fraud, spam, phishing, harassment, or distribution of prohibited goods or services.

We reserve the right to suspend or terminate accounts that violate this policy.

13. Data and Content Ownership

You retain ownership of all business data, content, customer records, and materials you upload or generate using the platform.

You grant Tencrest a limited license to process such data solely to provide and improve platform services.

14. Fees and Payments

Certain features of the platform may be subject to fees. All fees will be communicated clearly before charges are applied.

Payments are processed through third-party payment providers and are subject to their respective terms.

15. Suspension and Termination

We may suspend or terminate your access to the platform immediately if we believe you have violated these Terms, engaged in fraudulent activity, or created risk to the platform, users, or third parties.

Upon termination, your right to use the platform will cease immediately.

16. Disclaimers

The platform is provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied.

We do not guarantee uninterrupted service, error-free performance, or accuracy of AI-generated outputs.

17. Limitation of Liability

To the maximum extent permitted by law, Tencrest shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, or business opportunities.

Our total liability for any claim shall not exceed the amount paid by you (if any) for use of the platform in the twelve (12) months preceding the claim.

18. Indemnification

You agree to indemnify and hold harmless Tencrest, its affiliates, directors, employees, and partners from any claims, liabilities, damages, losses, or expenses arising from your use of the platform, violation of these Terms, or violation of applicable laws.

19. Force Majeure

We shall not be held liable for any failure or delay in performance caused by events beyond our reasonable control, including but not limited to internet outages, cloud provider failures, government actions, war, pandemics, or natural disasters.

20. Governing Law

These Terms are governed by the laws of the Federal Republic of Nigeria. Any disputes shall be subject to the exclusive jurisdiction of the courts located in Lagos, Nigeria, unless otherwise required by applicable law.

21. Dispute Resolution

In the event of a dispute, parties agree to first attempt resolution through good faith negotiations. If unresolved, disputes may be referred to mediation or arbitration before resorting to litigation.

22. Changes to Terms

We may update these Terms from time to time. Continued use of the platform after updates constitutes acceptance of the revised Terms.

23. Contact Information

If you have questions about these Terms, you may contact us at: